Shipping Policy

General

We undertake to deliver same day within our delivery network if the order is placed before 11:00am local time (some exceptions such as boxed arrangements require the order to be placed by 9..00 am). Deliveries will be made to business addresses by 5:00pm and to residential addresses by 6:00pm. Same day delivery of orders made after 11.00am can be made using our priority service but an extra fee is chargeable.

Orders for International Deliveries can be made by arrangement with the florist.

Areas

All our floral products can be delivered to most Melbourne suburbs but we specialize in prompt deliveries within the local suburbs.

We can also deliver flowers WORLDWIDE via one of our affiliated suppliers. Please call us to discuss your needs.

Weekend Deliveries

Orders for Saturday delivery to metropolitan areas should be placed before 9.30 amT. Sunday delivery is generally not available. In some circumstances Sunday delivery is possible if arranged by telephone and an additional delivery fee agreed. (Mother's Day delivery is always available). Call a customer service representative on 1300 18-7673 (130018ROSE) to inquire, or contact us via email. Orders for delivery to regional areas are generally not able to be delivered on weekends. Orders received for weekend delivery that cannot be serviced will be delivered the next available weekday.

Public Holidays

Our stores are closed on Public Holidays. Orders placed for delivery on public holidays will be delivered on the next business day.

Recipient Not at Home

If the recipient is not home when your delivery is made, the flowers will be left on the doorstep unless we are requested not to do so.

alternatively

If the locations is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call us to arrange a convenient time for re-delivery (AUD $15 to $25 charge is incurred for redelivery).The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.

Note: In most circumstances we will leave the flowers at the door unless we have been instructed not to do so. We guarantee delivery of your flowers to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your flowers or gift once they have been delivered to the door.